Refund policy
Returns
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a refund, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To report an issue or request a refund, you can contact us at hello@anais-and.co.uk.
We will notify you once we’ve received and evaluated your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The standard 14-day cooling-off period for online orders does not apply to perishable goods, including cakes. Perishable goods are exempt under the Consumer Contracts Regulations.
You can always contact us for any return or refund question at hello@anais-and.co.uk.